Troubleshooting

Try this first

Browser

  • force refresh on your browser (cmd/ctrl + R in some browsers)
  • delete the local Iris site data
  • log out and in again

Mobile (Android, Apple)

  • quit the app (iOS; Android)
  • log out and in again (or switch accounts)
  • (delete and install the app again)

Posting does not seem to work

It could be that you're not logged in with your private key, you're offline or not connected to the relays. A quick way to see whether you're logged in with your private key (nsec) is to see whether the DMs (direct messages) are open and whether you can read their content.

If your relays are not allowing you to write to them new events you may have only a read-only access (usually with paid relays).

Video is not playing on the note

If the original video format is not supported by your browser or operating system Iris cannot play it. For example, Chrome (and Chromium-based browsers such as Brave) do not play Apple's QuickTime format (.mov).

The file could also be corrupted, or not downloaded completely or if you have disabled embeds on the Settings menu it may not play either.

Why what I am posting from one device is not always visible on others?

It could be that your other client's relays have not picked it up.

Copy the noteID from one client and paste it into the Iris search box on the other and see whether it comes up.

If you're sure that it is published you could try to "Resend to relays" from the note menu.

It could also be that you're not logged in with your private key, you're offline or not connected to the relays. A quick way to see whether you're logged in with your private key (nsec) is to see whether the DMs are open and whether you can read their content.

Why my picture is not showing up on other devices?

See the previous answer first.

Iris uploads the pictures to a third-party service (e.g. www.nostr.build ) so it's a possibility that something is not working on their end. Yet, if you can get the picture URL from the original post (for example, "Copy raw data" from the note menu) and paste it on a browser you can verify whether it's available and visible.

NIP05 verification failed

If your NIP05 is not showing on your profile, check whether you have technical errors in the NIP05 implementation (e.g. CORS error).

if your NIP05 shows as valid on one client, but invalid on the other it could be a local cache issue. See try this first.

Valid NIP-05 identifier shows as green text on the user's profile